FAQ

Frequently Asked Questions

How and when will my Pack of Dogs pre-order ship?

Our new batch of Pack of Dogs Playing Cards (with an exciting design update!) is scheduled to arrive by mid August and we will process all pre-orders as soon as they are back in our warehouse. We will update both this page and our product page with any new developments or delays. 

Please note that domestic multiple-product orders that include a Pack of Dogs pre-order deck will ship in two instalments. One including all non-POD products, and the second when the dogs are back in stock. International multiple-product orders that include a Pack of Dogs pre-order deck, however, will be held in their entirety until the dogs are back in stock.

How has the coronavirus crisis affected shipping times?

The ongoing crisis has caused systemic delays throughout the postal service. While most domestic orders seem to be shipping with only minimal delays, international orders have been taking from between six to ten weeks (and sometimes more) to arrive at their destination. Please keep this in mind when ordering from abroad.

Do you ship internationally?

Yes, we do ship internationally: to Canada, the UK, Australia, New Zealand and most other countries. Shipping is a flat 9.90 USD for up to 4 decks of playing cards and smaller items, above that it depends on the weight of the products. International orders might take up to 21 days after mailing. Though sometimes they arrive much faster. [Please see above.]

When will my order be delivered?

Generally, domestic orders arrive within a week after they're mailed and sometimes within 3 days. International orders arrive within 21 days after they're mailed but this can vary by country, often depending on how fast they clear customs.

Why is there a delay in fulfilling my order?

Artiphany is a small artist owned company with a dedicated team of three people who do everything from fulfillment to customer support. Our goal is to ship orders within 48 hours of receiving them.

What if I want to add additional products to my preexisting order?

Please email us at support@artiphany.com and we'll work it out.

How can I best track my order?

The best thing to do is check the tracking number that you received from us upon fulfillment of your order.

Do you sell your items in stores? Do you offer wholesale opportunities?

Yes, our items are sold in several stores and museums nationwide, some even abroad. If you are interested in discussing options, please direct any wholesale inquiries to sam@artiphany.com.

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If your question is still left unanswered, please feel free to contact us at: support@artiphany.com